FAQ

Product

Our 38mm/40mm strap fits wrists from 5.9 - 7.6 inches (15.0 - 19.3 cm). Our 42mm/44mm strap fits wrists from 6.3 - 7.95 inches (16.0 - 20.2 cm).

Our straps are compatible with Apple Watch Series 1-5.

We work with natural materials. Each strap combines natural Italian leathers and extensive hand made craftsmanship to produce a unique leather product.  Slight variations in color, texture, shape, or overall appearance may occur and are not considered defective or faulty.

Our top grain leathers are designed to withstand daily wear with minimal maintenance. We recommend cleaning your strap with a lightly damp cotton cloth when needed. Avoid detergents, excessive heat and moisture, and do not submerge in water.

Yes. We offer a 1 year warranty.  If a strap fails due to a defect in manufacturing or material during this timeframe, we will issue a replacement.  This warranty does not cover damage done by accident, negligence, heavy exposure to water, or normal wear and tear.  We ask that you mail the defected product back to us so that we can initiate our quality control process.

Shipping

We offer free U.S. shipping.  Orders are processed within two business days of receipt and ship with 3 day expedited service.

Our international shipping is limited to Canada for a $15.00 flat fee.  We will evaluate shipping to additional countries based on customer feedback.

Orders are processed within two business days of receipt and ship with 3 day expedited service.  *Important: We cannot guarantee that you will or will not be charged any additional VAT, taxes, or duties.  Any customs or import duties are charged once the parcel reaches its destination country.  These charges must be paid by the recipient of the parcel.  This applies only to orders shipping outside the United States.  We are not responsible for any lost packages once they’ve left the United States.  If you need assistance, please file a claim with your carrier.

Returns

We offer free U.S. returns.  If for any reason you are not happy with your purchase, we will gladly accept a refund within 30 days from the date of purchase.  The product must be unused (new condition) and in original packaging to be eligible for a refund. Please email us at hello@strapquest.com and include your name and order number.  We’ll create a return label and initiate the process. 

The cost of return shipping will be at the customer's expense.  If for any reason you are not happy with your purchase, we will gladly accept a refund within 30 days from the date of purchase.  The product must be unused (new condition) and in original packaging to be eligible for a refund.  Please email us at hello@strapquest.com and include your name and order number.  We’ll create a return label and initiate the process.

Company

We saw an opportunity to infuse fun and personality into the Apple Watch space by creating vibrant watch straps that empower you to express your personal style. Our high-quality straps can be swapped in and out of your Apple Watch in seconds to compliment your daily look and lifestyle.

We craft our products in a socially responsible manufacturing facility in Mexico, located in a region long known for leather working.  The facility operates under the philosophy that whatever we do for the workers and whatever materials are selected for the products we make, should impact our society in positive way. We are proud to call ourselves a sociably responsible company. No child labor, fair prices, good salaries, environmentally friendly and a network of vendors that follow the same ideology.